Th10 FAQ — Answers to All Your Questions

To register at th10, you'll need an active Bangladeshi mobile number, a strong password, and accurate personal details. Registration is completely free and takes just two minutes. Register Now and claim your welcome bonus.

No. th10 allows only one account per person. Creating multiple accounts may result in all accounts being permanently banned and any balance being forfeited. Before registering, make sure you don't already have an existing account.

Yes, you'll need to verify your th10 account before making a withdrawal. Submit a photo of your National ID (NID) or passport to complete the verification process. Verification is usually completed within 24 hours. You can still place bets on an unverified account, but verification is required for larger withdrawal amounts.

If you'd like to close your account, Help Center Contact us. Make sure to withdraw all your balance before closing the account. For responsible betting, you can also opt for a temporary break or self-exclusion — Responsible Gaming See full details on the page.

Account details cannot be changed by users after registration. If your name, date of birth, or mobile number was entered incorrectly, please contact us Help Center contact us. Our support team will correct the information once valid proof is provided.

First, make sure you're entering the correct mobile number and password. Check that Caps Lock is off. If you've forgotten your password, Login page on the login page and click "Forgot Password?" If you're still having trouble, Help Center contact us.

on the login page Go and click the "Forgot Password?" link. Enter your registered mobile number — an OTP will be sent to you. Verify the OTP and set a new password. The whole process takes just one minute.

Yes, you can log in to th10 from multiple devices. To protect your account, you'll receive a notification on your mobile whenever a login is detected from an unrecognized device. Always log out after using a public device.

Multiple failed login attempts may cause th10 to temporarily lock your account for security reasons. Wait 30 minutes — it will unlock automatically. For urgent issues, Help Center Contact us directly.

You can deposit at th10 easily via bKash, Nagad, or Rocket. Bank transfers are also accepted. All payment processing is fully automated and secure. The minimum deposit is just ৳500.

Withdrawal requests at th10 are typically processed within 15 minutes to 24 hours. bKash and Nagad tend to be the fastest options. KYC verification must be completed before your first withdrawal. The minimum withdrawal amount is ৳1,000.

Wait 15 minutes first — payment gateways can sometimes have a short delay. If your balance still hasn't updated, note down your transaction ID and Help Center Let us know. Our team will verify and resolve it promptly.

th10 does not charge any deposit or withdrawal fees. However, your mobile banking provider (bKash/Nagad/Rocket) may apply their own service charges. Contact your payment provider for details on those fees.

th10 offers a welcome bonus, first deposit bonus, reload bonus, cashback, free bets, referral bonus, and VIP loyalty bonus. For full details on all bonuses on the Bonus page See details.

A wagering requirement means you must place a set amount of bets before withdrawing a bonus. For example, a BDT 1,000 bonus with a 10x wagering requirement means you need to wager BDT 10,000 before withdrawal. Each bonus has its own specific terms on the Bonus page Everything is clearly stated. Read the terms carefully before claiming any bonus.

All newly registered th10 users are eligible for the welcome bonus. However, the bonus must be claimed at the time of your first deposit after registration. If the bonus option isn't activated, it may not be added automatically. Register Now and claim your bonus.

No, expired bonuses cannot be recovered. Every bonus has a set validity period — typically 7 to 30 days. Use your bonus promptly once received. For all information on expiry terms, visit the on the Bonus page available.

th10 offers betting on 30+ sports including cricket, football, badminton, tennis, kabaddi, and hockey. Coverage spans Bangladesh national team matches all the way through to international tournaments. Learn more Sports page See details.

Live betting means placing bets in real time while a match is in progress. On th10, odds update every moment of the match — after a goal, a wicket, or any other key event. To get started with live betting Sports Betting page Go.

Once a bet is confirmed, it generally cannot be cancelled. However, you can use the Cash Out feature to lock in a partial or full return before the match ends. Note that Cash Out is not available in all markets — check the match page for availability.

The minimum bet at th10 is ৳50, while the maximum bet depends on the market and event. VIP members enjoy higher bet limits. Check the bet slip for specific market limits, or Help Center let us know.

There's no separate sign-up required for the th10 VIP program. You automatically start earning loyalty points as soon as you register. The more you bet, the faster you'll climb the VIP tiers. For more details, visit the VIP page See details.

th10 VIP members enjoy: higher withdrawal limits, exclusive bonuses, a dedicated account manager, faster payment processing, invitations to special events, and personalized offers. The higher your VIP tier, the greater the benefits.

th10 VIP points are generally valid for up to one year. If you bet regularly, your points are unlikely to expire. To check the exact validity period for your points, VIP page go to or Help Center Ask us.

Yes. th10 uses SSL encryption and advanced security technology to keep your data safe. We never sell your information to third parties. For more details, visit our Privacy Policy Read more.

Login once done, go to Account Settings and click on "Security." You'll find the option to enable 2FA there. Once activated, an OTP will be sent to your mobile with every login. This is the most effective way to keep your account secure.

If you suspect unauthorized access to your account, change your password immediately and Help Center Let us know. Our security team will temporarily suspend the account, conduct an investigation, and take all necessary steps to ensure it is fully secured.

Absolutely. th10 is firmly committed to responsible betting. We offer deposit limits, self-exclusion, cooling-off periods, and betting breaks. Users under 18 are not permitted to open an account. Learn more Responsible Gaming See on page.